Frequently asked questions
Don't arrange to book your car in for work until your wheels/tyres arrive.
Use reputable garages & fitters, we cannot be held responsible for any costs incurred by poor workmanship etc. Always contact us first with any issues.
Where possible, check with the courier the products before accepting.
You should always check the wheels fit prior to fitting tyres (Except when bought as a wheel/tyre package.)
Please check when modifying your vehicle that the manufacturer’s warranty will not be infringed or likely to cause any issues.
The courier attempted delivery, but i was not in
The courier driver should leave a card saying that he has made a delivery attempt, further details will be on the card.
We do ask you allow up to 3 working days for courier deliveries. If your goods still have not arrived after this time or no one has contacted you by email or telephone then please contact us on – 01268 956048
Received the wrong wheels:
If something is not right about the wheels/tyres that you have received please email us firstname.lastname@example.org or telephone us on 01268 956048 to let us know. All goods are sold to the manufacturer's Conditions of Sale and Guarantees. (Goods specially ordered cannot be returned for credit.) We reserve the right to make a handling charge(s) on goods returned against orders correctly executed.
Tracking your order:
After placing your order online, you will receive a confirmation email. Following this your order will be sent for processing and then a further notification of the tracking/consignment numbers will be forwarded to your email address.
My goods have arrived damaged:
Very occasionally goods can get damaged in transit. We always inspect the products before we pack them but after they leave our hands accidents do happen. Please sign the delivery docket with the driver 'damaged' if the outer packaging looks damaged in any way. We then ask you to check ‘all’ goods upon receipt and notify us of any damage within 24 working hours by calling us on 01268 956048 or sending us an e-mail at email@example.com
If the goods have been damaged in transit and are faulty then we reserve the right to replace the product where possible. We will of course arrange a collection for the damaged parts and arrange replacements as soon as it’s possible. Please keep all packaging and do not try to fit the damaged parts. (Unless prior arrangement or agreement with ourselves has been sought.)